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PAYMENT:
Is my payment secure?
Do I have to become a PayPal member or have a PayPal account to make a
purchase?
SHIPPING:
Can you ship to countries outside Canada and the US?
What shipping method do you use?
How long before I receive my shipment?
WOOL CARE:
Can I machine wash my Aristocrats Diaper Covers?
How should I wash Aristocrats Diaper Covers?
Where can I buy lanolin?
Do I need to lanolize my Aristocrats Diaper Covers before I use
them?
How do I lanolize my Aristocrats Diaper Covers?
Why does my new Aristocrats Diaper Cover leak?
Do I need to wash my Aristocrats Diaper Covers before use?
Is my payment secure?
All payments are processed through PayPal, a widely recognized secure
payment processor.
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Do I have to become a PayPal member or have a PayPal account to make a
purchase?
No, the choice is yours. You can use your credit card to pay for your
order without having to sign up with PayPal or you can use your Paypal account.
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Can you ship to countries outside Canada and the US?
Due to diverse shipping rates we are unable to provide automatic
payment for countries outside Canada and the US. International buyers should
contact us for shipping rates and payment options by e-mailing
sales@aristocratsbabyproducts.com.
You should keep in mind, however, that customs duties may be applied to your
shipment when it arrives in your country; we have no control over these.
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What shipping method do you use?
Shipping is by Canada Post Expedited Mail for all North American orders.
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How long before I receive my shipment?
We ship within 2 to 3 days of receiving orders. Within Canada, allow an
additional 5 to 12 days for delivery. In the U.S., allow an additional 1 to 2
weeks.
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Can I machine wash my Aristocrats Diaper Covers?
NO! Gentle handwashing only is recommended for all our wool products. Felting
and shrinkage of wool fibres will result from excess friction, especially when
the fabric is wet. However, unless soiled, your Aristocrats Diaper Covers will
usually only require laundering about every 1-2 weeks.
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How should I wash my Aristocrats Diaper Covers?
- Hand wash in lukewarm water, 37°C (98°F)
- Use soap powder, mild soap, baby shampoo or wool wash
- Gently squeeze garment, do not rub or wring. Add 1 Tbsp. vinegar to last
rinse.
- Roll in towel and squeeze out excess moisture.
- Hang dry away from strong heat or sunlight.
- Lifespan and performance of the diaper cover will be enhanced by adding
lanolin. Dissolve 1/8 of a teaspoon in hot water and add to last rinse. This
only needs to be done occasionally.
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Where can I buy lanolin?
Try your nearest drugstore/pharmacy.
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Do I need to lanolize my Aristocrats Diaper
Covers before I use
them?
No, you do not need to lanolize your Aristocrats Diaper Covers before
use. In fact, you should only need to lanolize them very occasionally e.g. 3 - 4
times per year. The best rule of thumb is probably to lanolize if/when you
notice a cover seems to be losing its absorbency. This should not be very often
but, of course, will vary considerably depending on individual use. (Which is
why we cannot give a precise schedule for lanolizing.)
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How do I lanolize my Aristocrats Diaper
Covers?
Dissolve 1/8 of a teaspoon in hot water and add to last rinse. This
only needs to be done occasionally.
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Why does my
new Aristocrats Diaper Cover leak?
There are several reasons why this may happen:
1) The diaper being used is not thick enough.
2) The diaper is new and needs several washes in order to become
absorbent.
3) The diaper is not entirely covered by the wool pant.
4) The clothing is too tight (this will cause osmotic leaking).
5) The wool pant is not entirely dry.
6) When the wool pant is new, it sometimes needs washing before it will work at
optimal capacity.
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Do I need to wash my Aristocrats Diaper Covers before use?
Although they do not actually need to be washed before use, their
performance is generally enhanced by washing. Indeed, should you experience any
problems, these will generally be quickly resolved after the first wash.
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© Aristocrats Baby Products 2004. All rights reserved.
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